The project manager needs assistance from the BPM analyst in building a process
roadmap. What tool should the BPM analyst use to create a detailed list of areas of
opportunity?
A. A Prioritization Matrix
B. A Root Cause Analysis Matrix
C. A Business Value Add Analysis Matrix
D. A Failures Mode Effect Analysis (FMEA) Matrix
Answer: A
A BPM analyst has modeled the process for creating a custom coffee beverage. The BPM
analyst noticed a lot of detail in the process model and has started refactoring the model to
reduce the complexity.
Which section of the process represents a series of activities performed by the same
participant that the analyst reduced into a single activity?
Question No : 1
Question No : 2
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B. Option B
C. Option C
D. Option D
Answer: B
A cable company is improving a process in their call center for requesting cable service.
The new process will run in IBM Business Process Manager V7.5.1. The call center
supervisor would like to know how long it takes the customer service representatives to
take the customer requests before passing the request to the engineering department to
provide the service. What should the BPM analyst recommend to address the
measurement reporting requirement?
A. Use the My Performance scoreboard with Provide Cable Service filter.
B. Use the My Team Performance scoreboard with the Take customer service request.
C. Use IBM Business Monitor to create a custom report with events from the engineering
department database.
D. Create a custom report with tracking points in the process with cable service customer
names.
Answer: B
A BPM analyst needs to make a change to the connections in the following process
diagram. The order of activities needs to be changed so that "Grind Beans" is followed by
"Brew Coffee". "Heat Milk" will come last after "Brew Coffee".
Question No : 3
Question No : 4
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