
B. Option B
C. Option C
D. Option D
Answer: B
A cable company is improving a process in their call center for requesting cable service.
The new process will run in IBM Business Process Manager V7.5.1. The call center
supervisor would like to know how long it takes the customer service representatives to
take the customer requests before passing the request to the engineering department to
provide the service. What should the BPM analyst recommend to address the
measurement reporting requirement?
A. Use the My Performance scoreboard with Provide Cable Service filter.
B. Use the My Team Performance scoreboard with the Take customer service request.
C. Use IBM Business Monitor to create a custom report with events from the engineering
department database.
D. Create a custom report with tracking points in the process with cable service customer
names.
Answer: B
A BPM analyst needs to make a change to the connections in the following process
diagram. The order of activities needs to be changed so that "Grind Beans" is followed by
"Brew Coffee". "Heat Milk" will come last after "Brew Coffee".
Question No : 3
Question No : 4
IBM C2180-189 : Practice Test
7
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